First Time Managing a Property Where the HOA is Managed by Zeal Community

Welcome to Zeal Community!

We’re excited to have you on board. Here’s a bit of history about us: Zeal Community has deep roots in real estate, starting with buying, selling, and managing property portfolios. Along the way, we noticed gaps in the way property managers and homeowners interact with HOAs. That’s how Zeal Community was born, addressing those challenges and providing solutions that make your life easier.

When you manage one or more properties in our communities, you’ll notice a consistent experience across all properties. Whether you’re working with us on Property A or Property B, you can expect the same level of service. We take pride in delivering an excellent experience and encourage you to share any feedback or suggestions for improvement. Transparency and innovation are core to how we operate.

TABLE OF CONTENTS

• What You Need to Know About Each Property You Manage
• The Most Important Thing to Know About Our Process
• Explore More Knowledge Articles

What You Need to Know About Each Property You Manage

1. Account Number

Every homeowner has a unique account number. This number is critical for:

    •    Soft authentication in some of our forms.

    •    Payments, inquiries, and communications with us.

If there’s one thing you need to ask your property owner, it’s their account number.

2. Community Website

Each community has a dedicated website designed to support self-service. These websites include:

    •    Publicly accessible resources and information.

    •    Tailored features based on the community type (e.g., condominiums or associations with amenities).

To find the website for a specific property, visit myzealcommunity.com and search by city or community name.

3. Support Email and Phone Numbers

We provide tailored support for each community:

    •    Community-specific emails: These are typically formatted as [CommunityCode][email protected] (e.g., [email protected]).

    •    General support email: You can also contact us at [email protected], but using a community-specific email ensures faster and more accurate responses.

    •    Dedicated support phone numbers can be found on each community’s website.

Pro Tip: Using the dedicated support email for your community will save time and streamline your requests.

The Most Important Thing to Know About Our Process

Tenant Registration Form

The Tenant Registration Form is your gateway to keeping tenant information up-to-date in our system and ensuring tenants can access services and amenities.

    •    Always register leases with us.

    •    By submitting the form, you’ll also be recorded as the property manager for the unit.

Explore More Knowledge Articles

We’ve tailored our articles to focus on specific outcomes. Within the Property Managers category, you’ll find resources like:

    •    “Paying HOA Dues on Behalf of the Property Owner”

    •    “The Tenant Registration Process”

We’re happy to work with you and look forward to helping you succeed in managing properties within our communities!